Exchange, Return and Refund Policy
- Making
a purchase indicates that you have acknowledged, understood, and agree to adhere to the following terms and conditions.
- We are
committed to make your shopping experience as fuss-free and enjoyable as much as possible! Please read through the following terms & conditions prior to making a purchase.
- We offer seamless exchanges and returns in
case you don’t like the product. A return request must be made by email support@oraaya.in within 5 DAYS of DELIVERY of the order. The customer will be issued a replacement / store credit as per preference once the returned goods are received and verified at the Oraaya warehouse. For prepaid orders, the refund would be in the source of payment and for COD orders, it would ONLY be in the bank account of the individual whose name is there in the
billing details. Kindly note that only the amount of product is eligible for refund. Other fees like gift wrap charges, shipping
charges, cash on delivery charges, custom duty etc are non refundable. - The units
have been photographed under lights and the actual product may differ slightly when seen under normal lights, though we maintain the originality in the photographs to utmost extent.
- We generally
deliver all our products within 6-8 business days of placing the order. The dispatch time goes higher in cases where the customization is required by the customer or the product is to be made on order. Such cases will be intimated to the customer in advance.
Cancellations
If unfortunately you have to cancel an order, please do so within
2 hours of placing the order by contacting us at support@oraaya.in. We appreciate
if you inform us as soon as possible in case you do not want an order, so that
we do not dispatch the order and save on the courier cost and the effort.
- If you cancel your order before your product has been dispatched, We will add the
amount to your store credit
- If
you cancel your order after your product has been dispatched, we will
refund the amount minus shipping charges In store credit
The customer agrees not to dispute the decision made by Oraaya
Jewells and accept Oraaya’s decision regarding the cancellation.
REFUND
Note: In case you have received the a damaged product
or wrong product, please intimate to Oraaya within 3 days of receiving the order.
Please email us at support@oraaya.in. PLEASE DO NOT FORGET TO MENTION YOUR ORDER ID.
- Taxes and duties are included in the price of the product listed on the Website, for deliveries in India.
- For deliveries outside India, customs duties and local taxes, if applicable, have to be paid by customers to our shipping partner at the time of shipment delivery. The amount of duties and taxes depend on the policies of your destination country.
Address: Bannerghatta Road, Bilekahalli, Bangalore- 560076